Unless a longer mandatory period applies, you may request a change-of-mind return within 14 calendar days after the day you receive the product. Contact info@alessamber.com before sending anything back and provide your order number, the product being returned, the reason for return, and current photographs if requested.

We will provide return authorization and the return address from which the relevant order was dispatched, or another address designated by Aless Amber. Products sent without authorization or to a different address may be delayed or refused where permitted by law.

To qualify for a change-of-mind return, the product must be:

• unworn, unused, unaltered, and undamaged;
• in its original saleable condition;
• returned with all tags, seals, protective materials, accessories, passports of goods, authenticity materials, gifts, and original packaging; and
• packed securely to prevent damage in transit.

You may handle the product only as reasonably necessary to inspect its nature, characteristics, and function. Where permitted by law, we may reduce the refund to reflect loss in value caused by handling beyond that standard or by missing components.

To the extent permitted by law, change-of-mind returns are not accepted for:

• made-to-order, engraved, resized, personalized, or clearly customized products;
• products altered or repaired at the customer’s request;
• products damaged, worn, or used after delivery;
• sealed products that cannot be returned for health or hygiene reasons after the seal is broken, where legally applicable; and
• any other product expressly identified as non-returnable before purchase where lawful.

An exclusion does not remove rights relating to a defective, misdescribed, damaged, or incorrectly supplied product.

For an approved change-of-mind return:

• You must arrange and pay for return delivery to the return address confirmed by Aless Amber.
• Use a trackable, appropriately insured service suitable for the product’s value. Keep the receipt, tracking number, customs documents, and proof of dispatch.
• You are fully responsible for completing the export and return-country customs process and for all duties, taxes, brokerage fees, clearance charges, penalties, and other amounts imposed when the product is returned to Aless Amber. Marking and documentation should accurately identify the shipment as returned merchandise where the law and carrier procedure permit.
• Do not send a return with charges collect unless Aless Amber has agreed in writing. If a charge for which you are responsible is billed to Aless Amber, it may be deducted from your refund to the extent permitted by law.
• You bear the risk of loss or damage in return transit until the product reaches the confirmed return address, except where mandatory law provides otherwise. Aless Amber cannot refund an item that is not received unless applicable law requires a refund based on valid proof of dispatch.

Original import duties, destination-country taxes, brokerage fees, and similar government or third-party charges are not refunded by Aless Amber because Aless Amber did not collect them, unless they were expressly included in the Aless Amber sales price. You may contact the relevant customs or tax authority to ask whether a separate refund is available.

If a product arrives damaged, is defective, does not match the agreed description, or was sent in error, contact info@alessamber.com promptly with your order number and photographs. Do not arrange a return until we give instructions.

Where Aless Amber is responsible, we will provide the repair, replacement, price reduction, refund, or other remedy required by applicable law. Aless Amber will bear reasonable authorized return costs where required. This section is separate from a change-of-mind return and does not limit mandatory consumer rights.

Slight natural or handmade differences in amber color tone, transparency, pattern, inclusions, texture, shape, proportions, or the placement of natural elements are not normally defects if the product otherwise matches its description and the differences do not materially change its overall design, quality, or principal characteristics. A material difference from the description or confirmed order will be handled under this section.

For an approved return, you may expect Aless Amber to issue the refund within 14 calendar days after the date you send the product back, provided that you give us valid proof of dispatch. Where permitted by law, we may withhold the refund until we receive the product or until you provide acceptable proof that it was sent, whichever occurs first.

After receipt, we may inspect the product to confirm its condition and the contents of the package. If the return does not meet this Policy, we will contact you before refusing the return or making a lawful deduction.

Your bank, card issuer, or payment provider may require additional time to post an issued refund. That processing time is outside Aless Amber's control.

Approved refunds are normally made to the original payment method and in the original transaction currency. For a cash payment, partner-store payment, or another assisted arrangement, Aless Amber will confirm a lawful and secure refund method.

Unless mandatory law requires otherwise, a change-of-mind refund includes the product price actually paid but excludes:

• return shipping;
• premium or expedited outbound delivery above the least expensive standard option, where applicable;
• customs duties, import taxes, brokerage fees, or charges collected by third parties;
• fees or losses caused by currency conversion or the customer’s bank; and
• a lawful deduction for diminished value or charges that the customer was responsible for under this Policy.

An exchange is subject to stock availability and Aless Amber's written confirmation. We may process an exchange as a return and a new order. Any price difference, delivery fee, tax, duty, or other charge for the new order will be confirmed before dispatch.

AMBER STONE PALACE TRADING, trading as Aless Amber

Registered address: Doha, Qatar

Commercial Registration number: CR192393

Email: info@alessamber.com

Telephone / messaging: +48730045284

Return address: provided after return authorization; do not return products to a public or partner-store address unless Aless Amber confirms it in writing.