Aless Amber uses DHL in most cases for international delivery. If we use another carrier, a partner store, a local delivery agent, or a different method, we will notify you before dispatch or as soon as reasonably possible.
After dispatch, we normally send a tracking number or equivalent collection/delivery information so that you can follow the order. Tracking events are provided by the carrier and may take time to update.
Standard order-processing time: 1 business day after payment and any required verification, unless the product page or order confirmation states otherwise. Made-to-order, resized, engraved, personalized, or security-checked orders may take longer.
Estimated delivery time by destination provided by DHL or another shipping provider.
Delivery dates and tracking estimates are not guaranteed unless Aless Amber expressly confirms a guaranteed service in writing. Weekends, public holidays, customs, remote-area service, carrier capacity, adverse weather, security screening, and events outside our reasonable control may affect timing.
Any Aless Amber delivery charge will be shown at checkout or stated in the written order confirmation before acceptance. A delivery charge does not include destination-country customs duties, import taxes, brokerage fees, or similar amounts unless Aless Amber expressly confirms an all-inclusive or duty-paid arrangement.
Except for a country-specific arrangement expressly confirmed by Aless Amber, the customer is responsible for taxes, customs duties, import charges, brokerage fees, and similar costs imposed in the country where the customer lives, receives the order, or places the order. The amount is determined by authorities or service providers and may not be known to Aless Amber in advance.
The customer must provide accurate information and cooperate with customs or the carrier. Delay or refusal caused by unpaid charges, missing identification, inaccurate information, prohibited imports, or failure to respond may result in storage, return, or disposal charges for which the customer is responsible to the extent permitted by law.
Qatar
Eligible customers may be offered payment at an authorized partner store. Store details, availability, currency, payment timing, and whether the order is collected or separately delivered will be confirmed directly by Aless Amber. Do not visit or pay a location unless it has been confirmed through an official Aless Amber channel.
Saudi Arabia, United Arab Emirates, Bahrain, and Kuwait
Full advance payment is required before the order is processed or dispatched. Delivery is normally arranged by DHL, unless Aless Amber notifies the customer of another carrier or method. Destination-country taxes, duties, and import charges remain the customer's responsibility unless Aless Amber expressly states otherwise in writing.
Iraq — Baghdad agent service
For eligible Iraq orders, Aless Amber may send the package to its authorized agent in Baghdad. The agent manages customs clearance, taxes, and import procedures so that the customer does not have to complete the paperwork or make a separate customs arrangement.
Aless Amber will privately provide the confirmed agent's identity and collection instructions after the order arrangement is approved. The customer must arrange a meeting in Baghdad, collect the order, and pay the confirmed total amount in cash to the authorized agent upon receipt. The amount, currency, included charges, meeting procedure, and any identification required will be confirmed before dispatch.
For security, do not pay or meet anyone whose details have not been confirmed through an official Aless Amber communication channel.
You are responsible for providing a complete and accurate delivery address, recipient name, telephone number, email address, and any information required for customs. Contact us immediately if a correction is needed. We may be unable to change an address after dispatch.
If an order is returned because an address was incorrect or incomplete, the recipient was unavailable, delivery was refused, customs requirements were not completed, or customer charges were unpaid, we may deduct resulting delivery, return, storage, customs, duty, tax, or brokerage costs from any refund to the extent permitted by law.
For security, delivery or collection may require an adult signature, government-issued identification, a one-time code, or other verification. The carrier or authorized agent may refuse to release the package if verification is not completed. Do not authorize unattended delivery of valuable products unless you accept the risk and the law permits it.
Use the tracking link or number provided after dispatch. Contact us at info@alessamber.com if tracking has not updated for an unusual period or the shipment appears delayed. Carrier and customs estimates can change after dispatch.
We will assist with a reasonable inquiry, but we cannot control customs authorities or carrier systems. Mandatory rights concerning late delivery remain unaffected.
If a package is lost, arrives visibly damaged, or appears tampered with:
- photograph the outer package, shipping label, seals, inner packaging, and product;
- keep all packaging and documents;
- notify Aless Amber at info@alessamber.com within 48 hours; and
- do not return the product until we provide instructions.
We may ask you to cooperate with a carrier investigation. A short notice request helps preserve evidence but does not remove a mandatory consumer remedy.
We may deliver an order in more than one package if reasonably necessary. We will notify you and will not charge an additional delivery fee unless you requested a separate or upgraded service and agreed to the charge.
Risk of loss passes at the time determined by applicable consumer law, normally when the customer or a person designated by the customer physically receives the product. If the customer independently appoints a carrier that Aless Amber did not offer, different mandatory rules may apply.
Ownership passes only after Aless Amber has received all sums due, except where applicable law provides otherwise. For an authorized cash-on-collection arrangement, ownership does not pass before the confirmed payment is completed.
AMBER STONE PALACE TRADING, trading as Aless Amber
Registered address: Doha, Qatar
Commercial Registration number: CR192393
Delivery questions: info@alessamber.com
Telephone / messaging: +48730045284
Order tracking: provided after dispatch by email or through your order confirmation.