Aless Amber respects your privacy. This Privacy Policy explains how AMBER STONE PALACE TRADING, trading as Aless Amber (“Aless Amber,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects Personal Information when you visit https://www.alessamber.com, place or discuss an order, communicate with us, visit an authorized partner location, or otherwise interact with our products and services (together, the “Services”).

“Personal Information” means information that identifies you, relates to you, describes you, or can reasonably be linked with you, directly or indirectly. The meaning may vary under applicable law.

We collect Personal Information when you interact with Aless Amber — including when you browse our website, enter information into an order or checkout form, create an account (if available), contact us by email, telephone, social media, messenger, or chat, request customer support, visit a partner store, collect an order from an authorized agent, or otherwise communicate with us.

Information entered into order fields is stored as part of our customer and order records. Depending on the fields you complete and the way you order, this may include:

• your full name;
• email address and telephone or messaging-app number;
• delivery and collection addresses;
• country, city, postal code, and location or delivery instructions;
• the products, quantities, sizes, variations, and personalization requests;
• order notes, customer-service requests, and the content of your communications with us;
• payment method, payment status, transaction reference, currency, and billing details;
• information needed for delivery, customs clearance, fraud prevention, returns, refunds, repairs, authenticity verification, or legal compliance;
• your marketing and cookie choices.

Depending on the Services and technology used, we may also collect:

• Account information: login credentials, saved addresses, wish lists, and account preferences, if customer accounts are offered.
• Purchase and commercial information: order history, products viewed or purchased, returns, refunds, repairs, discounts, partner-store transactions, and customer-service history.
• Device and usage information: IP address, browser type, device type, operating system, language, referring pages, pages viewed, links clicked, timestamps, and approximate location derived from IP address.
• Cookie and analytics information: information collected through cookies, pixels, tags, local storage, and similar technologies, subject to the choices required by applicable law.
• Communications and content: messages, reviews, photographs, videos, survey responses, social-media interactions, and any other content you choose to send us.
• Information from third parties: fraud-prevention providers, delivery carriers such as DHL, authorized partner stores and agents, analytics or advertising providers, social networks, and public or government sources where permitted by law.

Please do not send us sensitive Personal Information that we have not requested.

We may use Personal Information to:

• receive, review, confirm, process, personalize, and fulfil orders;
• verify payment, prevent fraud, and manage credit or transaction risk;
• arrange delivery, tracking, customs clearance, partner-store payment, or collection through an authorized agent;
• provide order updates, answer questions, and deliver customer care;
• process cancellations, returns, refunds, repairs, and authenticity inquiries;
• create and manage customer accounts and preferences, where available;
• operate, secure, troubleshoot, analyze, and improve our website and Services;
• remember settings and, with any consent required by law, measure or personalize content and advertising;
• send marketing communications where you have requested them or where otherwise permitted by law;
• protect Aless Amber, our customers, partners, website, rights, property, and security;
• enforce our Terms of Use, Terms of Sale, and other agreements;
• comply with tax, accounting, customs, sanctions, anti-money-laundering, product-safety, consumer-protection, law-enforcement, and other legal obligations;
• establish, exercise, or defend legal claims.

We may share Personal Information only as reasonably necessary with:

• website hosting, e-commerce, IT, cloud storage, cybersecurity, customer-support, and communications providers;
• payment processors, banks, fraud-prevention services, and financial institutions;
• DHL and any alternative carrier disclosed to you, together with customs brokers and authorities;
• authorized partner stores, collection points, and delivery/payment agents, including the authorized Baghdad agent for eligible Iraq orders;
• professional advisers, insurers, accountants, auditors, and legal counsel;
• analytics, cookie, advertising, or social-media providers, subject to the consent and opt-out rights required by law;
• an actual or proposed purchaser, investor, successor, or transaction adviser in connection with a merger, financing, restructuring, or sale of all or part of our business; and
• courts, regulators, law-enforcement bodies, tax authorities, customs authorities, or other persons when required by law or reasonably necessary to protect rights and safety.

Our service providers are expected to handle Personal Information only for authorized purposes and with appropriate safeguards.

Aless Amber sells internationally. Your Personal Information may therefore be processed in countries other than the country where you live, including the country where Aless Amber, its website platform, payment provider, carrier, partner store, or delivery agent operates. These countries may apply different data-protection rules.

Where required, we use an approved transfer mechanism or other appropriate safeguard. You may contact us for more information about safeguards relevant to your Personal Information.

We keep Personal Information only for as long as reasonably necessary for the purposes described in this Policy, including to fulfil orders, provide customer care, maintain business and authenticity records, comply with tax, accounting, customs, warranty, and legal requirements, resolve disputes, prevent fraud, and enforce agreements.

Retention periods depend on the type of record, the country involved, and applicable law. When information is no longer required, we delete it, anonymize it, or securely isolate it until deletion is possible.

Our website may use essential cookies needed for checkout, security, language, and site functionality. It may also use analytics, preference, social-media, or advertising technologies. Where required, non-essential technologies are used only after your consent, and you can change your choices by contacting us at info@alessamber.com.

Browser controls may block or delete cookies, but doing so may affect website functions. Aless Amber should publish a separate Cookie Policy and operate a compliant consent banner if non-essential analytics or advertising tools are enabled.

You may unsubscribe from marketing emails by contacting us at info@alessamber.com. You may also ask us to stop marketing by telephone or messaging app. We may still send non-marketing communications concerning your order, payment, delivery, return, security, or legal notices.

Depending on where you live and subject to legal exceptions, you may have the right to:

• know whether and how we process your Personal Information;
• request access to or a copy of your Personal Information;
• correct inaccurate or incomplete information;
• request deletion or restriction of processing;
• object to certain processing, including direct marketing;
• withdraw consent at any time, without affecting earlier lawful processing;
• receive certain information in a portable format;
• opt out of certain sale, sharing, or targeted-advertising activities where applicable;
• appeal a decision concerning a privacy request where applicable.

To exercise a right, email info@alessamber.com with the subject “Privacy Request.” We may need to verify your identity and authority before responding. We will not discriminate against you for exercising a right protected by law.

We use reasonable administrative, technical, and physical measures designed to protect Personal Information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential and for contacting us if you suspect unauthorized activity.

Our Services are not directed to children under 16, and we do not knowingly collect Personal Information from children in violation of applicable law. If you believe a child has provided information improperly, please contact us so that we can investigate and take appropriate action.

Our website may link to third-party websites, payment pages, social networks, partner stores, or carrier tracking services. Their privacy practices are governed by their own notices. We are not responsible for third-party privacy practices, except to the extent required by law.

We may update this Privacy Policy to reflect changes in our Services, technology, partners, or legal obligations. We will post the revised version with a new “Last updated” date and provide any additional notice required by law.

Questions or requests about this Privacy Policy may be sent to:

AMBER STONE PALACE TRADING, trading as Aless Amber

Registered address: Doha, Qatar

Commercial Registration number: CR192393

Email: info@alessamber.com

Telephone: +48730045284